Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at velorostrend@gmail.com with your order number and photos of the item. In most cases, you will not need to send the item back — once your claim is verified, we will issue a refund or send a replacement.

You can always contact us for any return question at velorostrend@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as items marked as final sale, custom or personalized products. Refunds for change-of-mind returns are evaluated on a case-by-case basis and are not guaranteed.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period

If the merchandise is being shipped into the European Union, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification. Please contact us at velorostrend@gmail.com to request a cancellation or refund.

Refunds

We will notify you once your return request has been reviewed and let you know if the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your refund, please contact us at velorostrend@gmail.com